New Delhi: TRAI proposed 112 as a single emergency number in India for police, fire and ambulance, telecom, etc. across the country instead of 100, 101, 102, 108, etc. that is similar to 911 in United States.
Single number 112 is proposed as the emergency number all over India. TRAI recommended this number for emergency calls to police, fire and ambulance, telecom, etc. across the country. It is said that all emergency numbers for different departments that exist now as 100, 101, 102, 108, they are intended to use only number “112” similar to US’s “911”, all-in-one emergency number.
TRAI said, “Authority recommends that the number 112 be adopted as the single emergency number for India. This new number may be popularised extensively through a public awareness campaign by Indian Government”. Instead of using multiple numbers such as 100 (police), 101 (fire), 102 (ambulance) and 108 (disaster management), it will be easier to implement with single emergency call, 112.
If location information of the device from where the SMS has been set is given, an SMS based access to new emergency number will also be available. The regulator said that they are providing this service for ease among the people.
Public Safety Answering Points (PSAP) is also proposed in the TRAI rule. Response Management System under PSAP together will do these in a proper manner to offer emergency services.
It is highly an integrated process to make such things to automatically direct incoming calls to a free call taker. PSAP is said for location tracking system having an interface to plot incoming location information on a map. This shows all the nearby places and will be displayed on monitor.
It is included in the rule that responding resources like PCR vans, Fire engines and Ambulances should be fitted with GPS to transmit location information to PSAP. It is strictly said to ignore providing services to mobile handsets or devices which do not have a SIM and they are said not to respond.
And the emergency services will work under the police commissioners in major cities and district magistrates in other urban hubs for security purposes. And ERS will be able to receive voice calls from landlines, mobile phones, public pay phones, Internet as well as multi-line telephone systems, voice and text messages.